Help Center

Once you complete your first order, you will automatically become a part of the family. We ship all orders on the first of the month!

You are always able to update your subscription or cancel a current subscription by logging into your account and making the necessary changes! If you still have trouble, please email us at info@beneathe.com

To cancel your subscription, log into your account. Once there, you will see the option to manage your subscription, and you can cancel from there!

You will be billed on the 24^th of each month

You can expect your package to be shipped on the 1st of each month. Due to high volume, packages can sometimes take longer than one week to be received. If that’s the case we will do our best to keep you informed, but don’t hesitate to ask!

We do! Extra shipping charges may apply depending on where your package is sent!

THE CLUB

Club Confidence is our referral and rewards program designed to emphasize community engagement. At beneathe, we believe that everyone deserves to feel confident in their skin and want you to discover and celebrate your uniqueness! Joining the club unlocks awesome perks, like exclusive prices on single add on items and ways to earn Confidence Points that can be exchanged for rewards (like 100 percent off your purchase!). 

Did we mention that it’s totally FREE and super simple to sign up? We’ll even give you 100 Confidence Points just for joining! Click “Join Now” below to become a member. 

WAYS TO EARN

Complete the actions below and earn Confidence Points. The more you earn, the less you spend!

50 Confidence Points
Like on Facebook
Follow on Instagram 
Celebrate a birthday

100 Confidence Points
Signup
Place an order
Share on Facebook

WAYS TO SPEND

Ready to cash in? Don’t miss out on the perks!

300 Confidence points = $3 off discount 
600 Confidence Points = 50% off coupon 
1200 Confidence Points = 100% off coupon 

REFER A FRIEND 

            Help our community grow by uplifting and empowering your friends with these amazing benefits too! Give your friends a 25% off reward and receive 25% off on your next order when they complete a purchase. Confidence is contagious and so are these rewards!

PLEASE NOTE: Cratejoy subscribers must create a Club Confidence account through beneathe.com in order to unlock perks. Your monthly subscription will still be managed through Cratejoy.

Because of different situations between each customer, refunds will be determined by our customer service representatives at info@beneathe.com. We cannot accept returns due to the nature of the product, so that pair is on us!

We hope that NEVER happens, but if it ever does and you receive a damaged product please email info@beneathe.com and we’d love to send you a replacement pair for the inconvenience! If they do not fit, you can change your subscription size in your customer portal for free and all future orders will reflect your new sizing. 

Yes! Each month, we donate a pair of underwear to the The Women's Resource Center in Oceanside California. We are open to suggestions of different great places we donate to, so if you have a suggestion please let us know!

We thought we covered everything! If any of your questions weren’t answered by the FAQ page and you have any other inquiries feel free to send us an email at info@beneathe.com and allow us a 24 hour response period.

If you signed up for beneathe using the Cratejoy Market Place, your customer profile can be found at the following link.

https://beneathe.cratejoy.com/customer/login